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HT1320 My ipod classic displays the apple logo then transitions to an "x" inside a circle, with the support website underneath. What's that?

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Post time: 2013-05-04 04:59:59 |Show all posts
I am trying to get into the ipod to save the files, if, in fact, there are any files left. I have followed the steps in the "support steps" all the way through the "Services" inputs. But I still can not get the unit to reset to the point where I can retrieve my files. Whenever it is that it does show in iTunes (and it doesn't always), there is a message that says that the unit should be restored. Restoring will delete all files. So it suggests that I backup the files on the unit. If I can't see the files, for the previously stated reasons, how can I possibly "back up" any files?
As you can see, I need HELP!!!!!!!
        iTunes, Windows7
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