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HT1574 I have downloaded and paid for an app that is not working. It has no sound.

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Post time: 2013-01-14 15:08:08 |Show all posts
I have paid for and downloaded a book app - for my grade 2 students to use. It downloaded fine, but has no sound. It is "Go away, Big Green Monster' by Ed Emberley - I have deleted and downloaded it several times - but it still has no sound? What do I do to fix this problem or get my money back?
My next question is that I have bought and put in an itunes card to use on my ipad - but when I buy an app the ipad is still using my credit card and is not redeeming my itunes gift card - what to I do so that my gift card is used rather than my credit card?
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