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QuickTime and iTunes won't play anything

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Post time: 2013-12-28 20:52:52 |Show all posts
Mac OS
Ever since yesterday's security upgrade, iTunes and QuickTime will not play anything. I click on on the "play" arrow, and it changes to the "pause" sign--as if the song or movie or whatever should be playing--but the music or movie does not actually play anthing. The marker indicating where in the song or movie you are supposed to be does not move at all. I can move the marker along, hit "play" again, but it does not play anything.
I am running OS X 10.6.8 on an older (2008) MacBook Pro.
        MacBook Pro (15-inch Early 2008), Mac OS X (10.6.8)
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Post time: 2013-12-29 02:41:07 |Show all posts
Thank you so much, Klaus1.
I'm afraid I erased QuickTime X in desperation. I understand your point that it's a bad idea, but I have to teach early in the morning, and I will be teaching a Philosophy of Music class that absolutely requires that I be able to play some music through iTunes on this computer. So I was quite desparate to get iTunes working again. After doing some internet research, throwing out QuickTime was all I could see to try.
I first tried to install QuickTime Player 7 from the original install disk, as you suggested for your second suggestion above, but the QuickTime application didn't come up as an option after double-clicking "Optional Installs.mpkg," as suggested on the second link you posted. I'm assuming that's because the system still claims that QuickTime X is already installed. So if I want to install QuickTime in the original system software, I still have to figure out how to tell the system that QuickTime is no longer there--at least that's my guess.
I was able to install the older version of QuickTime 7.6.3 in my Utilities folder, so at least I have a version of QuickTime that works. iTunes also still works. But I still don't have QuickTime X in my basic Mac OSX system. I tried using Software Update to update the 7.6.3 QuickTime, but I guess because it's not part of the system software, the Software Update application says that my system software is all up to date. In the meantime, I am also able to use VLC to play my movies and music outside of iTunes.
Thanks again so much for your help. If you have any other ideas in light of my feedback, I'd be very grateful.
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Post time: 2013-12-29 00:46:02 |Show all posts
Never trash Quicktime. You may have to reinstall Snow Leopard.
Mac OS X 10.6 includes QuickTime versions 10.0 and 7.6.3. The QuickTime 7 player will only be present if a QuickTime Pro key was present at the time of installation, or if specified as part of a custom install, or individually downloaded:
http://support.apple.com/kb/dl923
Snow Leopard update 10.6.4 included an update to 7.6.6 (if installed). You can install it from the above link even though it says for 10.6.3. It's the same version of QuickTime Player 7.6.6.
(Only QuickTime Player 7.6.3 or 7.6.6 can be updated to "Pro".)
A Mac OS X v10.6, OS X Lion, and OS X Mountain Lion-compatible version of QuickTime Player 7 is available for use with older media or with AppleScript-based workflows. QuickTime Player 7 can be used to playback formats such as QTVR, interactive QuickTime Movies, and MIDI files. Also, it supports QuickTime 7 Pro registration codes for access to QuickTime Pro functionality.
How to install Quicktime Player 7 on Snow Leopard, Lion and Mountain Lion when it is not already present:
http://support.apple.com/kb/HT3678?viewlocale=en_US&locale=en_US
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Post time: 2013-12-28 23:43:52 |Show all posts
P.S. I tried restarting my computer too, to see if it would then "realize" that it didn't have QuickTime installed, but that didn't work either.
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Post time: 2013-12-28 22:23:01 |Show all posts
OK, now I have a diferent problem. I erased QuickTime X by throwing it into the Trash. Now iTunes is working. But now I don't have a copy of QuickTime. I tried to go to older versions of QuickTime and install them (i.e. QuickTime 7.7), but the installer won't install QuickTime 7.7 because it says I still have QuickTime X, even though I threw it out and so don't actually have it.
I also tried using Software Update, but it says all my software is up to date. How do I get QuickTime back on to my computer?
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